The human body only has one unified communications system, the nervous system, to send information to our brain. After the information has been processed, it sends instructions to any part of the body to act. In a similar way, new IP converging networks using IP protocols allow only one wire and wireless network to be implemented to transmit voice, data, video and control signals from anywhere in the hospital and anywhere a patient is to the data center. After it is analyzed and processed, the information is sent to the person who can make the right decisions. Digital broadband infrastructures also allow critical resources to be shared between distanced hospitals and tele-assistance (e-health) to be implemented at homes. The digital hospital is where a patient is. No more walls. Digital solutions and tools not only optimize investment, but also reduce the on-going cost of ICT infrastructures (hard $). However, what’s more important is that it allows productivity and the efficiency of all hospital and healthcare systems procedures (soft $) to be continuously improved. The implementation of unified communications and collaboration (UC2) tools in healthcare means introducing new methods of communication as an additional element in the workflow of hospital procedures to make them more efficient, i.e. the task is performed properly and successfully without wasting time or energy, reducing late deliveries and human error introduced by manual or poorly automated procedures. Highly talented human resources, doctors and nurses are scarce and very expensive, therefore any digital tool that can help them be more efficient is essential. Implementing digital transformation in healthcare is simply indispensable. How can it be done? Do and don’ts. Which are the best practices and lessons learned?
